Overview
At Goutte de Rosée, customer satisfaction is important to us. Our returns policy lasts 15 days from the date of delivery. If more than 15 days have passed since your purchase, we may not be able to offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, in its original condition, and in its original packaging.
Due to hygiene and safety reasons, we do not accept returns of opened, used, or tested cosmetic and skincare products.
Non-returnable items include:
- Opened cosmetic products
- Used skincare items
- Products not in their original packaging
- Gift cards
To complete your return, we require a receipt, order confirmation, or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations, such as:
- Items returned with signs of use
- Items not in their original condition
- Items damaged or incomplete for reasons not due to our error
- Items returned after the allowed return period
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed and applied to your original method of payment within a reasonable number of business days, depending on your payment provider.
Late or missing refunds
If you have not yet received your refund, please first check your bank account again.
Then contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us through the contact information available on https://goutte-de-rosee.com.
Sale items
Only regular-priced items may be eligible for a refund. Sale or promotional items are generally non-refundable unless they are defective or damaged upon delivery.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us through the contact page on https://goutte-de-rosee.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit once the returned item has been received and approved.
If the item was not marked as a gift at the time of purchase, the refund will be sent to the original purchaser.
Shipping returns
Before returning any item, please contact us first through the contact information provided on https://goutte-de-rosee.com so we can guide you through the return process.
Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Depending on your location, the delivery time for exchanged items may vary.
For returned items, we recommend using a trackable shipping service. We cannot guarantee receipt of your returned item without proof of shipment.
Need help?
If you have any questions regarding returns, refunds, or exchanges, please contact us through the contact page on https://goutte-de-rosee.com.
